Terms & Conditions

Terms and Conditions

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please read carefully before placing an order.

1.0 Delivery
We aim to deliver all orders to the below destinations in the times shown below:

  • UK - 3-5 working days
  • Europe - 7-10 Working days
  • Other - 12-14 Working days

Please remember you can also track your order by logging into your account at any time.

2.0 Returns Policy

2.1 Contracts for the sale of goods which have been Personalised with customer's own photographs cannot be cancelled.  Refunds or exchanges cannot be offered.  Your statutory rights are not affected.

2.2 The quality of the photographic reproduction on items purchased may depend on the quality of the photograph supplied for use by the customer.  See 'frequently asked questions' page for details on minimum digital photo requirements.  Subsequently, we cannot guarantee that your item will be of the same quality as any sample that you may have viewed.  We will do our best to advise you in advance of accepting any order if the quality of the photo is not adequate for best image transferal.  If the customer still wishes to continue with the order, we will not then accept the goods for return as failing to correspond with any sample.

2.3 For goods which have not been Personalised, you can cancel your contract at any time up to 7 working days after the day of delivery.  To do this, please e-mail or write to us.  It will not be sufficient for you to phone us.  If you cancel, you must return the goods to us at your own expense.  The goods must be unused and in original condition and packaging, for a complete refund (excluding shipping charges) or exchange (re-shipping charges apply).  If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.  Your statutory rights are not affected.

2.4 For all goods, if in the unlikely event that you are not completely satisfied with your purchase, refunds or exchanges can only be offered provided that either the goods have been damaged in transit or are faulty in any way.  If there is a problem with the goods, please contact us.  We will deal with the matter in accordance with your legal rights.  Should it be necessary for the goods to be returned, we would be grateful if they could be adequately packaged for a full refund of payment (including original and return postage.)

2.5 NOTE: It is always best to send your package back in a manner that is trackable (e.g Royal Mail Special Delivery.)  We cannot be held responsible for non- receipt of returns that cannot be tracked.

2.6 Refunds will only be made to the original payment card.  All refunds will be made within 30 days of the order being placed.

2.7 The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

3.0 Payment

3.1 All prices are currently listed only in GBP.

3.2 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of you order.

3.3 The payment charge is made at the point of the online payment being accepted. Our acceptance of an order takes place when the order is charged to your credit card, at which point the purchase contract will be made.

3.4 We will only process your payment once we have made sure that the goods on your shopping list are available.

3.5 We accept, VISA, Mastercard, American Express, Switch, Solo, VISA Delta, VISA Electron. All online credit and debit card payments are processed through PayPal.

3.6 All cheques are to be made out in pounds sterling. There will be no acceptance of any other currencies on any condition.

3.7 Cheques are to be made payable to Angel Imagery with your name and address on reverse. Please allow up to 10 working days for your cheque to clear. After this time, we will dispatch your goods in the standard way.

3.8 Alternatively orders can be placed over the telephone, please call us on 01502 514196.

4.0 Privacy Policy

4.1 The only information collected from our web site is the information that is filled in by yourself on completion of a sale of an item(s) and possibly though any other correspondence generally by email.

The information that is gathered is what allows us to send the products you have ordered to you. However, from time to time we may email you a newsletter or special offers to keep you up to date with any new services, products and offers that we are currently providing.

If you do not wish to be informed of any such services, products or offers please email us at unsubcribe@angel-imagery.co.uk with REMOVE in the subject line and we will remove you from our database.

The details you have provided us will remain confidential and not passed on to any third party.

In accordance with the Privacy & Electronic Communications Act, 11th December, 2003, we do not send random marketing e-mails to personal e-mail addresses (spam). Cookies are used to track items that you have added to your shopping cart. These are self deleting once your browser is closed.

We conform to all the relevant requirements of the Data Protection Act, 1998.

5.0 General

5.1 Angel Imagery shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

5.2 All rights, including copyright, in this website are owned by Angel Imagery. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Angel Imagery.

5.3 We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Angel Imagery website.

5.4 Angel Imagery’ total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Angel Imagery to the customer, together with any postage costs incurred. Angel Imagery shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

6.0 Product Information

6.1 Angel Imagery will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been published incorrectly including prices and promotions.

6.2 Every effort has been made to accurately display the colours of our products on the website. However, we cannot guarantee that the colours you see will accurately reflect the product as this will depend on your monitor’s display of the colours.

6.3 Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible. You will not be charged for the out of stock items.

7.0 Reviews, Comments, Communications and other Content

7.1 Visitors may post reviews, comments, and other content so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious of third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ‘spam’. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Angel Imagery reserves the right (but not the obligation) to remove or edit such content.